Question 1

Why not buy a cheaper dashcam?

Accepted Answer

Because cheap only matters until something goes wrong. A missed number plate, a lost file, or no connection can cost you far more than the saving. Proof is built so the moment you can't repeat is the moment you're already covered.

Question 2

Is everything included?

Accepted Answer

Yes — camera, SD card and SIM are included on selected systems, alongside the free Proof app. No upgrades, no surprises, no compromise.

Question 3

Can I monitor my car remotely?

Accepted Answer

Yes. Through the Proof app you get real-time alerts, remote access, and cloud-connected footage when you need it most.

Question 4

Is installation included?

Accepted Answer

Professional installation is included with every Proof Z-4K at no extra charge. After ordering, our team contacts you to book a convenient time with an approved installer near you, anywhere in the UK. For the Proof FR400, professional installation is available — contact us.

Question 5

What's included with a Proof Dashcam?

Accepted Answer

Every Proof Dashcam ships as a complete all-in-one system. You receive the camera unit, a high-endurance SD card, a SIM card for cloud connectivity, all required mounting hardware, and power cables. There's nothing extra to buy — you're protected from day one.

Question 6

Do I need to buy an SD card or SIM separately?

Accepted Answer

No. Both the SD card and SIM card are included in every Proof bundle at no extra cost.

Question 7

Is the Proof app included?

Accepted Answer

Yes. The Proof app is completely free and included with every camera. Download it from the App Store (iOS 15+) or Google Play (Android 10+) to view live footage, download clips, and manage your camera settings.

Question 8

What's the difference between the Proof Z-4K and the FR400?

Accepted Answer

The Proof Z-4K is our flagship 4K ultra-HD dashcam with advanced night vision and a wider field of view. The FR400 is a compact, high-quality 1080p Full HD option ideal for everyday commuting. Both include the full bundle — camera, SD card, SIM, and app access.

Question 9

Are there any monthly or recurring fees?

Accepted Answer

No. Every Proof dash cam includes the SIM and 30 days of cloud storage with no monthly fees.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards, Shop Pay, Apple Pay and Google Pay at checkout. All prices are in GBP and include VAT.

Question 11

Do you offer finance or instalment payments?

Accepted Answer

We're working on offering flexible payment options. Check back soon or contact us for the latest information.

Question 12

Do you offer free delivery?

Accepted Answer

Yes. All UK orders qualify for free standard delivery — 3–5 working days.

Question 13

How long does delivery take?

Accepted Answer

Orders are dispatched within 1–2 working days and standard UK delivery takes 3–5 working days.

Question 14

Do you ship outside the UK?

Accepted Answer

Currently, we only ship within the United Kingdom. We're exploring international shipping options — sign up for updates on our website.

Question 15

What is your returns policy?

Accepted Answer

We offer a 30-day returns policy from the date of delivery. If you're not completely satisfied, return the product in its original packaging for a full refund. This is in addition to your UK statutory consumer rights (14-day cooling-off period under the Consumer Contracts Regulations 2013).

Question 16

What does the warranty cover?

Accepted Answer

Every Proof Dashcam comes with a 2-year manufacturer's warranty covering defects in materials and workmanship. This does not cover physical damage, water damage, or unauthorised modifications.

Question 17

How do I make a warranty claim?

Accepted Answer

Contact our support team at info@proofdashcams.co.uk with your order number and a description of the issue. We'll guide you through the process and aim to resolve claims within 5 working days.

Question 18

Can I install the dashcam myself?

Accepted Answer

Yes. The installation guide explains how to fit a Proof dash cam yourself. Every Proof Z-4K also includes professional installation at no extra charge, so an approved installer can fit and set it up for you.

Question 19

Do you offer professional installation?

Accepted Answer

Yes. Professional installation is included with every Proof Z-4K at no extra charge. After ordering, our team contacts you to book a convenient UK-wide appointment. For the Proof FR400, professional installation is available — contact us.

Question 20

How do I pair the app with my camera?

Accepted Answer

Once your camera is powered on, open the Proof app and follow the on-screen pairing instructions. The camera connects via Wi-Fi, and the entire process takes under 2 minutes.

Question 21

What vehicles are compatible?

Accepted Answer

Proof Dashcams are compatible with virtually all cars, vans, and light commercial vehicles with a 12V power outlet or hardwire kit. The mount fits standard windscreens.

Question 22

What can I do in the Proof app?

Accepted Answer

The Proof app lets you view live footage, download and share video clips, adjust camera settings, receive alerts and notifications, and check your camera's status — all from your phone.

Question 23

Does the camera need an internet connection?

Accepted Answer

The camera records locally to the SD card at all times, even without an internet connection. The included SIM enables cloud features like remote access and notifications, but recording works independently.

Question 24

What phones are compatible with the app?

Accepted Answer

The Proof app requires iOS 15 or later, or Android 10 or later. It's available on the App Store and Google Play.

Frequently Asked Questions

The Proof Difference

Product & Bundle

Pricing & Fees

Shipping & Delivery

Returns & Warranty

Installation & Setup

App & Connectivity

Still have questions?

Find the right Proof dash cam

Proof Z-4K